CX · Customer experience
The moments clients feel.
The moments a ecommerce agency client feels looked after. Keep these with people, and let an agent prepare, remind and follow up.
Business type · Marketing & Creative
AI agents for Ecommerce Agencies
What should stay human at a ecommerce agency, what an agent can take on, and the roles that make it run.
How the work splits.
SX · Staff experience
People not buried in admin.
Less admin for the people who work at a ecommerce agency, so they can stay present in the work that needs them.
BX · Business experience
A healthier business.
Leads, bookings and the numbers behind a ecommerce agency. Agents can surface the gaps; the owner still decides.
Main roles
The people a ecommerce agency usually employs. Each card is written for this business, then links out to the full role page.
Role
Account Manager
Manages client relationships, scopes projects, coordinates deliverables, and keeps ecommerce retainers, campaigns, and store updates on track.
Role
Project Manager
Plans timelines, assigns tasks, tracks milestones, and coordinates developers, designers, and marketers across client work.
Role
Web Developer
Builds and maintains online stores, app integrations, landing pages, and technical fixes for ecommerce client websites.
Role
Graphic Designer
Creates store visuals, ad creatives, email assets, and branded design elements for product and campaign launches.
Freelancers & agencies you might hire
Specialists a ecommerce agency often brings in. These sit in the same roles database, with a short note written for this business.
Freelancer
Freelance Copywriter
Writes product descriptions, landing pages, email flows, and campaign messaging for client store launches and promotions.
Freelancer
SEO Specialist
Optimises category pages, product content, and technical search performance for ecommerce clients needing organic growth.
Freelancer
Freelance Photographer
Shoots product imagery and simple brand assets for client stores, catalogues, and paid campaign creatives.
Freelancer
Freelance Bookkeeper
Keeps accounts current, reconciles transactions, prepares BAS or tax information, and tidies invoicing for the owner.
Want this set up for you?
If you would like someone to build these flows for a ecommerce agency, tell us a little and we can match you with an agency. We don’t list agencies on this site.
Related
Other business types in Marketing & Creative.
Marketing & Creative
AI agents for Marketing Agencies
Marketing & Creative
AI agents for Graphic Designers
Marketing & Creative
AI agents for Marketing Consultants
Marketing & Creative
AI agents for Video Production Companies
Marketing & Creative
AI agents for Design Agencies
Marketing & Creative