CX · Customer experience
The moments clients feel.
The moments a design agency client feels looked after. Keep these with people, and let an agent prepare, remind and follow up.
Business type · Marketing & Creative
AI agents for Design Agencies
What should stay human at a design agency, what an agent can take on, and the roles that make it run.
How the work splits.
SX · Staff experience
People not buried in admin.
Less admin for the people who work at a design agency, so they can stay present in the work that needs them.
BX · Business experience
A healthier business.
Leads, bookings and the numbers behind a design agency. Agents can surface the gaps; the owner still decides.
Main roles
The people a design agency usually employs. Each card is written for this business, then links out to the full role page.
Role
Account Manager
Manages client communication, briefs, budgets, and approvals across branding, campaign, and design deliverables.
Role
Graphic Designer
Creates visual concepts, brand assets, layouts, and production ready files for client campaigns and collateral.
Role
Copywriter
Writes brand messaging, campaign copy, website text, and presentation content that supports design projects.
Role
Project Manager
Schedules work, assigns resources, tracks deadlines, and keeps creative jobs moving through review and delivery stages.
Role
Marketing Coordinator
Promotes the agency through social posts, portfolio updates, email campaigns, and lead generation activities.
Freelancers & agencies you might hire
Specialists a design agency often brings in. These sit in the same roles database, with a short note written for this business.
Freelancer
Freelance Videographer
Produces campaign footage, behind the scenes content, and edited videos when client work requires motion deliverables.
Agency
Web Design Agency
Supports larger website builds or specialist interface projects beyond the agency's in house design capacity.
Agency
Accounting Firm
Prepares tax returns, annual accounts, and business advice using the agency's invoices, payroll, and expense records.
Want this set up for you?
If you would like someone to build these flows for a design agency, tell us a little and we can match you with an agency. We don’t list agencies on this site.
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