CX · Customer experience
The moments clients feel.
The moments a travel agency client feels looked after. Keep these with people, and let an agent prepare, remind and follow up.
Business type · Accommodation & Tourism
AI agents for Travel Agencies
What should stay human at a travel agency, what an agent can take on, and the roles that make it run.
How the work splits.
SX · Staff experience
People not buried in admin.
Less admin for the people who work at a travel agency, so they can stay present in the work that needs them.
BX · Business experience
A healthier business.
Leads, bookings and the numbers behind a travel agency. Agents can surface the gaps; the owner still decides.
Main roles
The people a travel agency usually employs. Each card is written for this business, then links out to the full role page.
Role
Travel Agent
Plans itineraries, books flights and accommodation, manages changes, and advises clients on destinations, documents, and travel options.
Role
Booking Coordinator
Processes reservations, confirms supplier details, tracks deadlines, and manages client documentation and booking follow-up tasks.
Role
Customer Service Representative
Handles client enquiries, changes, cancellations, and payment questions before and after travel bookings are made.
Role
Accounts Administrator
Reconciles supplier invoices, processes client payments, tracks commissions, and manages financial records for bookings and refunds.
Freelancers & agencies you might hire
Specialists a travel agency often brings in. These sit in the same roles database, with a short note written for this business.
Freelancer
Social Media Freelancer
Creates destination content, promotes packages, and keeps the agency visible during key booking seasons and campaigns.
Freelancer
Freelance Graphic Designer
Designs brochures, digital ads, itinerary templates, and promotional materials for travel offers and events.
Agency
Digital Marketing Agency
Runs campaigns for holiday packages, lead generation, and remarketing to people researching travel options online.
Agency
Accounting Firm
Provides year-end accounts, tax support, and advice on commission reporting, refunds, and financial compliance.
Want this set up for you?
If you would like someone to build these flows for a travel agency, tell us a little and we can match you with an agency. We don’t list agencies on this site.
Related
Other business types in Accommodation & Tourism.