Agent update
Outbound campaigns
Vapi outbound campaigns, added on 31 Aug 2026, let you run outbound calling campaigns from the dashboard: upload your contacts, pick an assistant, and track results as the calls complete.
How to use Vapi outbound campaigns for small business
A clinic could upload a recall list, pick the assistant that already handles appointment reminders, and watch the campaign as calls complete, rather than dialling the list by hand. A trade business could run a batch of quote follow-ups after a busy week, then review which contacts were reached. A bookkeeper could use the same dashboard flow for a courtesy reminder campaign, as long as the assistant and the calling rules are already set up correctly.
The 31 Aug 2026 what's-new note is short. It confirms dashboard campaigns, contact upload, assistant selection and result tracking. It does not, on that page, describe calling windows, concurrency limits, retries, voicemail handling, plans, prices, or country availability. Those details should be checked in Vapi's campaign documentation and in local outbound-calling rules before you go live. Do not assume extra campaign controls from this announcement alone.
Most useful for: Sales Development Representative – Follow up inbound leads quickly and qualify them, Recruiter – Follow up candidates and hiring managers on next steps, Sales Representative – Follow up leads by phone
Frequently asked questions
How do I start a campaign, and what does it cost?
From the dashboard, upload your contacts, pick an assistant, and track results as calls complete. That is all the announcement states. It does not publish pricing, plan limits, or a full setup guide.
Does the announcement include retries, calling windows or voicemail handling?
No. Those controls are not described in the 31 Aug 2026 what's-new note. Only campaign creation in the dashboard, contact upload, assistant choice and result tracking are stated there. Check Vapi's campaign documentation for anything further.
Can I choose which assistant runs the campaign?
Yes. The what's-new note says you upload your contacts, pick an assistant, and track results as the calls complete. That is all it states.