Agent update
ElevenAgents Campaign Manager
ElevenAgents Campaign Manager, launched on 9 Nov 2026, runs outbound phone and WhatsApp campaigns to a stated outcome, following up over time, retrying inside your calling windows, and carrying context from earlier touches. It replaces batch calling.
How to use ElevenAgents Campaign Manager for small business
A dental clinic could enrol a recall list, set calling hours, and let the agent confirm appointments, retry no-answers inside the window, and stop when a patient books or asks not to be called again. A trade business could work through open quotes, leaving a voicemail where needed and calling back later, then hand a warm lead to the owner with the earlier conversation attached. A bookkeeper chasing overdue invoices could run a polite reminder campaign, with attempt limits and a do-not-call list that updates as soon as someone asks to stop.
Campaign Manager is available now in ElevenAgents, under Campaigns, and uses the agents and phone numbers you already have. Contacts can be uploaded by CSV or enrolled through the API. It works over phone calls, WhatsApp voice and WhatsApp messaging. Email and SMS are described as coming soon. Outbound rules vary by country, so you need to check local calling and spam rules before going live. The announcement does not list a price.
Most useful for: Sales Development Representative – Run follow-up sequences for prospects who have not replied, Recruiter – Follow up candidates and hiring managers on next steps, Sales Representative – Follow up leads by phone
Frequently asked questions
How do I set it up, and what does it cost?
If you already use ElevenAgents, open Campaigns in the Agents sidebar. You enrol contacts with a CSV upload or via the API, and it uses your existing agents and phone numbers. If you are new to ElevenAgents, the post says to talk to sales. It does not publish a price.
Can it send SMS or email as well as phone calls?
Not yet. Today it works over phone calls, WhatsApp voice and WhatsApp messaging. ElevenLabs says email and SMS are coming soon. You can set calling windows, attempt limits, a do-not-call list, and opening disclosures in the agent's prompt.
What calling controls do I get, and what did Campaign Manager replace?
It replaces batch calling. You can set calling windows, attempt limits with a separate cap on callbacks, a do-not-call list that updates when someone asks to stop, and opening disclosures in the agent's prompt. ElevenLabs notes that outbound campaign rules vary by country, state and industry, so you should check local rules and its terms before you start calling.