CX · Customer experience
The moments clients feel.
The moments a shopify agency client feels looked after. Keep these with people, and let an agent prepare, remind and follow up.
Business type · Ecommerce
AI agents for Shopify Agencies
What should stay human at a shopify agency, what an agent can take on, and the roles that make it run.
How the work splits.
SX · Staff experience
People not buried in admin.
Less admin for the people who work at a shopify agency, so they can stay present in the work that needs them.
BX · Business experience
A healthier business.
Leads, bookings and the numbers behind a shopify agency. Agents can surface the gaps; the owner still decides.
Main roles
The people a shopify agency usually employs. Each card is written for this business, then links out to the full role page.
Role
Project Manager
Scopes client work, manages timelines, coordinates specialists, and keeps ecommerce builds and retainers on track.
Role
Web Developer
Builds Shopify themes, implements app integrations, fixes technical issues, and tests storefront functionality before launch.
Role
Account Manager
Manages client communication, gathers requirements, presents progress updates, and coordinates feedback and change requests.
Role
Owner-Operator
Leads sales, sets service offerings, oversees delivery quality, and manages staffing, pricing, and key client relationships.
Freelancers & agencies you might hire
Specialists a shopify agency often brings in. These sit in the same roles database, with a short note written for this business.
Freelancer
Freelance Copywriter
Writes product descriptions, landing page copy, and email content for client stores during launches and campaigns.
Freelancer
Freelance Graphic Designer
Creates banners, ad creatives, and brand assets when client projects need extra design capacity or specialist style work.
Agency
Paid Ads Agency
Runs paid social and search campaigns for client stores that need media buying beyond the agency's in house team.
Agency
Accounting Firm
Provides tax compliance, financial statements, and advice on revenue recognition, margins, and contractor arrangements.
Want this set up for you?
If you would like someone to build these flows for a shopify agency, tell us a little and we can match you with an agency. We don’t list agencies on this site.
Related
Other business types in Ecommerce.