CX · Customer experience
The moments clients feel.
The moments a online store client feels looked after. Keep these with people, and let an agent prepare, remind and follow up.
Business type · Ecommerce
AI agents for Online Stores
What should stay human at a online store, what an agent can take on, and the roles that make it run.
How the work splits.
SX · Staff experience
People not buried in admin.
Less admin for the people who work at a online store, so they can stay present in the work that needs them.
BX · Business experience
A healthier business.
Leads, bookings and the numbers behind a online store. Agents can surface the gaps; the owner still decides.
Main roles
The people a online store usually employs. Each card is written for this business, then links out to the full role page.
Role
Owner-Operator
Oversees product selection, pricing, suppliers, promotions, customer issues, and the overall performance of the online store.
Role
Customer Service Representative
Answers order questions, handles returns, resolves shipping issues, and replies to customer emails, chat messages, and reviews.
Role
Inventory Manager
Tracks stock levels, updates product availability, coordinates reorders, and prevents overselling across the store and sales channels.
Role
Ecommerce Manager
Manages the storefront, product listings, merchandising, discount campaigns, checkout settings, and conversion performance across devices.
Freelancers & agencies you might hire
Specialists a online store often brings in. These sit in the same roles database, with a short note written for this business.
Freelancer
Freelance Copywriter
Writes product descriptions, email campaigns, homepage copy, and seasonal promotions that match the brand and product range.
Agency
Paid Ads Agency
Runs shopping, search, and retargeting campaigns to drive traffic, acquire customers, and improve return on ad spend.
Freelancer
Freelance Web Developer
Implements theme changes, fixes checkout issues, customizes apps, and improves speed, tracking, and user experience.
Freelancer
Freelance Bookkeeper
Keeps accounts current, reconciles transactions, prepares BAS or tax information, and tidies invoicing for the owner.
Want this set up for you?
If you would like someone to build these flows for a online store, tell us a little and we can match you with an agency. We don’t list agencies on this site.
Related
Other business types in Ecommerce.