CX · Customer experience
The moments clients feel.
The moments a hotel client feels looked after. Keep these with people, and let an agent prepare, remind and follow up.
Business type · Accommodation & Tourism
AI agents for Hotels
What should stay human at a hotel, what an agent can take on, and the roles that make it run.
How the work splits.
SX · Staff experience
People not buried in admin.
Less admin for the people who work at a hotel, so they can stay present in the work that needs them.
BX · Business experience
A healthier business.
Leads, bookings and the numbers behind a hotel. Agents can surface the gaps; the owner still decides.
Main roles
The people a hotel usually employs. Each card is written for this business, then links out to the full role page.
Role
General Manager
Oversees hotel operations, staffing, guest satisfaction, budgets, and coordination between front desk, housekeeping, and maintenance.
Role
Hotel Front Desk Clerk
Checks guests in and out, handles reservations, answers questions, and manages room changes and billing queries.
Role
Housekeeper
Cleans guest rooms, changes linen, restocks amenities, and reports maintenance issues found during room servicing.
Role
Marketing Coordinator
Promotes room packages, updates booking listings, manages campaigns, and coordinates seasonal offers and local partnerships.
Role
Accounts Administrator
Processes supplier invoices, reconciles daily takings, manages accounts payable, and prepares financial records for reporting.
Freelancers & agencies you might hire
Specialists a hotel often brings in. These sit in the same roles database, with a short note written for this business.
Agency
Digital Marketing Agency
Manages online campaigns, booking platform ads, and promotional content to increase direct reservations and occupancy.
Agency
Managed IT Provider
Supports booking systems, guest Wi-Fi, security software, staff computers, and backup and network maintenance.
Agency
Cleaning Company
Supplies extra housekeeping staff for peak periods, events, or deep cleaning of common areas and rooms.
Want this set up for you?
If you would like someone to build these flows for a hotel, tell us a little and we can match you with an agency. We don’t list agencies on this site.
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