Role · Employee · Hospitality & Food
Hotel Front Desk Clerk
Greets guests, handles check-ins and check-outs, answers questions, manages reservations, processes payments, and coordinates basic requests with housekeeping or maintenance.
What should stay human.
Keep and amplify
The welcome, and anything with feeling.
The welcome, and anything with feeling. An agent can draft or prepare; a person should still be in the conversation.
Automate
Routine admin and the weekly numbers.
Routine admin, reminders and the weekly numbers. These are the hours an agent can usually take back.
Tasks, by type of work.
In progress
We're mapping this role's tasks now. Check back soon.
Seen at
Business types where this role often appears, with a note on how it shows up there.
Business type
Resort
Checks guests in and out, manages room requests, answers enquiries, and coordinates with housekeeping and maintenance teams.
Business type
Bed and Breakfast
Handles check ins, check outs, phone enquiries, local recommendations, and reservation updates for arriving guests.
Business type
Hotel
Checks guests in and out, handles reservations, answers questions, and manages room changes and billing queries.
Business type
Motel
Handles check-ins, bookings, guest questions, late arrivals, phone calls, and payment processing at reception.
Business type
Serviced Apartment
Checks guests in and out, handles reservations, answers stay questions, and manages room issues and payments.
Business type
Hostel
Checks guests in and out, handles bookings, answers questions, processes payments, and manages room assignments.
Business type
Extended Stay Hotel
Checks guests in and out, manages reservations, answers stay related questions, and resolves room and billing issues.
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