Role · Employee · Front Office & Admin
Front Desk Admin
Greets visitors, answers calls, books appointments, takes payments, manages calendars, responds to routine questions, and keeps front desk records organized.
What should stay human.
Keep and amplify
The welcome, and anything with feeling.
The welcome, and anything with feeling. An agent can draft or prepare; a person should still be in the conversation.
Automate
Routine admin and the weekly numbers.
Routine admin, reminders and the weekly numbers. These are the hours an agent can usually take back.
Tasks, by type of work.
In progress
We're mapping this role's tasks now. Check back soon.
Seen at
Business types where this role often appears, with a note on how it shows up there.
Business type
Climbing Gym
Checks in members, sells day passes, manages waivers, answers class questions, and processes bookings at reception.
Business type
Bicycle Rental Service
Checks customers in, verifies identification, explains rental terms, and processes walk-up bookings and returns.
Business type
Dietitian
Books appointments, confirms referrals, manages reminders, takes payments, and answers client questions about services and availability.
Business type
Horse Riding School
Takes lesson bookings, answers parent and student questions, manages timetables, and handles arrivals and payments.
Business type
Movie Theater
Handles ticket questions, session times, lost property, phone enquiries, and customer issues at the cinema counter.
Business type
Pet Boarding Service
Checks pets in and out, confirms vaccination records, answers booking questions, and processes payments.
Business type
Hair Replacement Service
Welcomes clients, manages private appointment bookings, processes payments, and answers questions about consultations and maintenance visits.
Business type
Acupuncture Clinic
Handles bookings, welcomes clients, manages intake forms, takes payments, and answers common service and scheduling questions.
Business type
Fashion Design School
Greets students and visitors, answers course enquiries, manages class bookings, and handles daily reception and phone calls.
Business type
Beauty Salon
Greets clients, manages appointment bookings, processes payments, answers service questions and coordinates daily schedules at the front desk.
Business type
Auto Repair Shop
Books vehicles, greets customers, explains service timings, processes payments and communicates workshop updates through the day.
Business type
Physiotherapy Clinic
Books appointments, greets patients, manages cancellations, processes payments and answers questions about sessions and referrals.
Business type
Kinesiologist
Greets clients, manages appointment bookings, confirms referrals, processes payments, and answers questions about session preparation and availability.
Business type
Speech Therapy Clinic
Greets clients, manages bookings, processes payments, and handles phone enquiries, reminders, and therapist calendar changes.
Business type
Mediation Service
Greets clients, schedules mediation sessions, answers intake questions, and manages meeting room bookings and document handoffs.
Business type
Dance School
Handles class bookings, parent questions, attendance, and payments at the desk before and after lessons.
Business type
Mehndi Artist
Greets clients, manages appointment bookings, answers aftercare questions, takes deposits, and coordinates the day's service schedule.
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