Reduced key person risk
Most businesses have a key staff members who is the font of all knowledge in the business. They represent an outstanding asset to the business but bring substantial risk when they leave, especially if their systems are not documented. Working with a client, we were able to systemise their systems and processes whilst also setting up a set of Standard Operation Procedures (more complex processes) and Office FAQs (for shorter processes) that substantially lowered the risk of this key person leaving. When the key person did leave, their replacement was able to fast-track their training using the stored knowledge, saving the business more revenue.