CX · Customer experience
The moments clients feel.
The moments a software company client feels looked after. Keep these with people, and let an agent prepare, remind and follow up.
Business type · Technology & IT
AI agents for Software Companies
What should stay human at a software company, what an agent can take on, and the roles that make it run.
How the work splits.
SX · Staff experience
People not buried in admin.
Less admin for the people who work at a software company, so they can stay present in the work that needs them.
BX · Business experience
A healthier business.
Leads, bookings and the numbers behind a software company. Agents can surface the gaps; the owner still decides.
Main roles
The people a software company usually employs. Each card is written for this business, then links out to the full role page.
Role
Software Engineer
Builds product features, fixes bugs, reviews code, and maintains the software systems customers use every day.
Role
Product Manager
Defines product priorities, writes requirements, coordinates releases, and gathers customer feedback to shape the roadmap.
Role
Customer Service Representative
Answers customer questions, troubleshoots account issues, logs support tickets, and follows up on renewals or escalations.
Role
Marketing Coordinator
Runs campaigns, updates website content, coordinates product launches, and manages email newsletters and lead capture.
Freelancers & agencies you might hire
Specialists a software company often brings in. These sit in the same roles database, with a short note written for this business.
Agency
SEO Agency
Improves search rankings through technical audits, keyword planning, content guidance, and ongoing website optimisation work.
Freelancer
Freelance Graphic Designer
Creates sales decks, ads, social graphics, and product visuals for launches, campaigns, and website updates.
Agency
Managed IT Provider
Maintains staff devices, email systems, security tools, backups, and help desk support for internal operations.
Freelancer
Freelance Bookkeeper
Keeps accounts current, reconciles transactions, prepares BAS or tax information, and tidies invoicing for the owner.
Want this set up for you?
If you would like someone to build these flows for a software company, tell us a little and we can match you with an agency. We don’t list agencies on this site.
Related
Other business types in Technology & IT.