Update the client as an investigation, a patch window or a remediation plan moves
An agent can draft a status note from the ticket. The analyst checks anything that changes risk, downtime or what the client should do.
AI for Security Analysts
Security Analyst
Monitors alerts, investigates suspicious activity, reviews logs, tests vulnerabilities, documents incidents, and recommends controls to protect systems and data.
What should stay human.
Keep and amplify
Triage alerts, review logs and decide which events need a person
Investigate a suspicious event or an incident and decide what to do next
Write an incident, vulnerability or findings report for the client
Automate
Keep tickets, evidence and action items filed against each client environment
Schedule maintenance windows, scans and review meetings around the client's change calendar
Compile a regular alert, vulnerability or service report
Tasks, by type of work.
Each task has an experience tag (CX, SX or BX), a verdict, and example agents that often help with this kind of work. Agent suggestions come from our editorial scores, not vendor claims.
Inbox
Answer routine questions about a finding, a scan or a report that has already been issued
Common questions can be drafted from the report and the runbook. Anything that changes the risk rating or the recommended action goes to the analyst.
Bookings & calendar
Schedule maintenance windows, scans and review meetings around the client's change calendar
Finding times and sending reminders is a scheduling job, and it is easy to miss a window when several clients share the same week.
Phone & voice
Talk with a client when an incident is active, or when a finding will be unwelcome
This needs calm, accurate judgement under time pressure, and should stay with the analyst.
Spreadsheets & data
Triage alerts, review logs and decide which events need a person
An agent can summarise alerts, enrich them with context and flag what looks unusual. The analyst decides what is noise, what is urgent, and what should be raised as an incident.
Keep tickets, evidence and action items filed against each client environment
Approved notes, indicators and recommendations can be filed automatically, which matters if a later incident or an audit needs the original evidence.
Compile a regular alert, vulnerability or service report
Figures can be pulled from the monitoring and ticket systems into a regular pack, instead of being rebuilt before every service meeting.
Documents
Write an incident, vulnerability or findings report for the client
An agent can draft from the tickets, the logs and the last similar case. The analyst confirms every conclusion, because a client will use the report to change access, spend money or talk to their board.
Draft a recommended control, a hardening change or a remediation plan
An agent can assemble a first draft from the finding and a standard control set. The analyst decides what is actually practical in this environment, and what can wait.
Research
Research a vulnerability, an advisory or how a similar incident has been handled
An agent can find and summarise vendor notes and public advisories quickly. Deciding whether this finding matters in the client's environment, and how urgently, stays with the analyst.
Customer chat
Investigate a suspicious event or an incident and decide what to do next
Judgement about impact, scope and whether a customer's environment is actually at risk should stay with the analyst. An agent can gather logs and a first timeline, but it should not close the incident.
Admin
Track certificate, licence and review-renewal dates that affect a client's security posture
Renewal dates can be watched automatically, because an expired certificate or a lapsed review usually becomes an incident or an audit finding.
Time freed, and where it goes.
Work an agent can take on
What comes off the desk.
- Keep tickets, evidence and action items filed against each client environment
- Schedule maintenance windows, scans and review meetings around the client's change calendar
- Compile a regular alert, vulnerability or service report
- Track certificate, licence and review-renewal dates that affect a client's security posture
Where those hours should go
Back into people, and the business.
- CX — Investigate a suspicious event or an incident and decide what to do next
- CX — Update the client as an investigation, a patch window or a remediation plan moves
- CX — Answer routine questions about a finding, a scan or a report that has already been issued
- CX — Talk with a client when an incident is active, or when a finding will be unwelcome
- SX — Staff experience: more time for the work that needs a person
- BX — Triage alerts, review logs and decide which events need a person
- BX — Write an incident, vulnerability or findings report for the client
- BX — Research a vulnerability, an advisory or how a similar incident has been handled
- BX — Draft a recommended control, a hardening change or a remediation plan
Seen at
Business types where this role often appears, with a note on how it shows up there.
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