Send policyholders updates on the claim
An agent can draft updates from the claim file. The adjuster calls clients with major news.
AI for Public Adjusters
Public Adjuster
A licensed US adjuster who works for policyholders, assessing property damage, preparing and negotiating insurance claims and taking a share of the settlement.
What should stay human.
Keep and amplify
Meet policyholders after a loss and explain how the claim will work
Inspect and document the damage on site
Prepare the claim, estimate and proof of loss
Automate
Track claim deadlines and policy time limits
Invoice the agreed share of settlements
Track adjuster licences and continuing education
Tasks, by type of work.
Each task has an experience tag (CX, SX or BX), a verdict, and example agents that often help with this kind of work. Agent suggestions come from our editorial scores, not vendor claims.
Inbox
Track insurer correspondence, requests and deadlines
An agent can log requests and draft replies. The adjuster decides what to send.
Phone & voice
Negotiate the settlement with the insurer's adjuster
Negotiating a fair settlement depends on evidence, persistence and reading the other side.
Documents
Prepare the claim, estimate and proof of loss
An agent can build the claim from photos, estimates and receipts. The public adjuster checks the scope and values.
Invoice the agreed share of settlements
Fees can be calculated and invoiced automatically when settlement payments arrive.
Research
Review the policy for coverage, limits and exclusions
An agent can summarise coverage, limits and exclusions. The adjuster decides how to argue the claim.
Customer chat
Meet policyholders after a loss and explain how the claim will work
People who have just lost a home or business need a calm, trusted person to explain the process and sign them up.
Admin
Inspect and document the damage on site
Walking the property, finding hidden damage and photographing everything needs a trained adjuster on site.
Track claim deadlines and policy time limits
Proof of loss, appraisal and suit deadlines can be tracked automatically for every claim.
Track adjuster licences and continuing education
Licence renewals and continuing education hours can be tracked automatically in each state the adjuster works.
Time freed, and where it goes.
Work an agent can take on
What comes off the desk.
- Track claim deadlines and policy time limits
- Invoice the agreed share of settlements
- Track adjuster licences and continuing education
Where those hours should go
Back into people, and the business.
- CX —Meet policyholders after a loss and explain how the claim will work
- CX —Inspect and document the damage on site
- CX —Prepare the claim, estimate and proof of loss
- CX —Negotiate the settlement with the insurer's adjuster
- CX —Send policyholders updates on the claim
- SX —Review the policy for coverage, limits and exclusions
- BX —Track insurer correspondence, requests and deadlines
Seen at
Business types where this role often appears, with a note on how it shows up there.
Business type
AI agents for Public Adjusters
Inspects damage, documents losses, prepares and negotiates claims with insurers, and keeps policyholders updated until settlement.
Hired in
AI agents for Water Damage Restoration Services
Represents homeowners on water damage claims, documenting damage and negotiating scope and payment with insurers.
Hired in
AI agents for Fire Damage Restoration Services
Prepares and negotiates fire damage claims for property owners, working with the restoration team on scope and costs.
Hired in
AI agents for Building Restoration Services
Prepares insurance claims for owners of damaged buildings and negotiates settlements that cover the restoration work.
Business type
AI agents for Loss Adjusters
Assesses property damage for the policyholder side of claims, documents losses and negotiates settlements with insurers.
Hired in
AI agents for Insurance Agencies
Helps the agency's clients with large property claims, documenting losses and negotiating with the insurer.
Want this set up for you?
If you would like someone to build these public adjuster flows in your business, tell us a little and we can match you with an agency. We don’t list agencies on this site.