CX · Customer experience
The moments clients feel.
The moments a virtual event production agency client feels looked after. Keep these with people, and let an agent prepare, remind and follow up.
Business type · Events & Entertainment
What should stay human at a virtual event production agency, what an agent can take on, and the roles that make it run.
CX · Customer experience
The moments a virtual event production agency client feels looked after. Keep these with people, and let an agent prepare, remind and follow up.
SX · Staff experience
Less admin for the people who work at a virtual event production agency, so they can stay present in the work that needs them.
BX · Business experience
Leads, bookings and the numbers behind a virtual event production agency. Agents can surface the gaps; the owner still decides.
The people a virtual event production agency usually employs. Each card is written for this business, then links out to the full role page.
Role
Plans run sheets, manages client communication, coordinates speakers and vendors, and keeps virtual event timelines on track.
Role
Oversees show flow, rehearsals, cueing, and live delivery across streaming platforms for webinars, conferences, and hybrid events.
Role
Manages client accounts, scopes deliverables, answers questions, and keeps budgets, approvals, and expectations aligned.
Role
Runs the Virtual Event Production Agency, handles customers, scheduling, staffing, and the day to day decisions that keep the business moving.
Specialists a virtual event production agency often brings in. These sit in the same roles database, with a short note written for this business.
Freelancer
Designs event branding, presentation templates, lower thirds, holding slides, and sponsor graphics for live streams.
Freelancer
Assists with platform setup, streaming integrations, backups, and troubleshooting for complex live event technology needs.
Agency
Provides additional crew, studio resources, editing, and broadcast support for larger virtual and hybrid productions.
Freelancer
Keeps accounts current, reconciles transactions, prepares BAS or tax information, and tidies invoicing for the owner.
If you would like someone to build these flows for a virtual event production agency, tell us a little and we can match you with an agency. We don’t list agencies on this site.
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