Agent update
Workspace agents for Business and Enterprise
Workspace agents in ChatGPT, announced on 22 Apr 2026, let teams on Business, Enterprise, Edu and Teachers plans build a shared agent once, connect it to their apps, and run it on a schedule, in Slack, or from ChatGPT, while it keeps working in the cloud.
How to use workspace agents for small business
A bookkeeping team could build an agent that prepares parts of the month-end close, such as a first pass at reconciliations and variance notes, then drops workpapers in ChatGPT or Slack for a person to review. A sales coordinator could set up a lead outreach agent that researches inbound enquiries, scores them against a simple rubric, drafts a follow-up email and updates the CRM, asking before it sends anything. A practice manager could put a weekly metrics agent on a Friday schedule so it pulls the numbers, drafts a short report and shares it with the team.
Workspace agents started as a research preview on those plans. Enterprise and Edu admins can control who may use, build and share agents, and you can require approval before sensitive steps such as sending an email. The announcement said agents would be free until 6 May 2026, then move to credit-based pricing. Current prices are not listed. The page now also describes them as generally available.
Most useful for: Operations Manager – Handle client and staff emails about operations, Marketing Operations Manager – Build and manage marketing automation and lead routing, Project Manager – Track approvals, permits and inspections
Frequently asked questions
Which plan includes workspace agents, and what does it cost?
You need ChatGPT Business, Enterprise, Edu or Teachers. It is not described as a Free or Plus feature. The April 2026 announcement said workspace agents would be free until 6 May 2026, then move to credit-based pricing. That page does not publish the current credit rates.
Can the agent send emails or change our CRM without asking?
Only if you allow it. You choose the tools and data it can use, and you can require permission before sensitive steps such as sending an email, editing a spreadsheet or adding a calendar event. Admins on Enterprise and Edu can also limit which tools and actions each group can use.
Where can the team use a workspace agent once it is built?
You can use a shared agent in ChatGPT or Slack, and you can set it to run on a schedule. Agents run in the cloud, so they can keep working when you are away. The announcement said more surfaces were coming.