Empathy is the key to deeper insights in an organisation.
It’s through spending time “on task” that you start to see your service as your staff & clients see it. Where is the friction? Where does information go from offline to online and back again? Where are the touchpoints where you need humans and what are the repetitive tasks that could be automated? Switch roles for the day so you can see how your actions flow through to others and how common unity, community, can be built.
We were approached by a manager of a group of private hospitals looking for systems advice on onboarding patients and getting patient feedback. We gave advice and implemented systems to manage the patient onboarding experience and to deliver NPS-style surveys that could be read in multiple languages. The results from the first 10,000 patients are …
It’s been interesting looking at the systems behind gift cards, gift vouchers and generally sending some kind of credit to someone else through your website. It looks like your main options for allowing people to order gift vouchers or cards through your website are: They fill in a custom form (built using a custom form …
Doing some research on WordPress themes to show case YouTube videos. Need it to be fast-loading but not as busy in design as some newspaper/magazine-style WordPress themes. My picks in order are: Vlog – Video Blog / Magazine WordPress Theme VideoBox – VideoBox is the perfect solution for showing off video content, impressively. Highly customizable …
Go through the workflow movements to build empathy
Empathy is the key to deeper insights in an organisation.
It’s through spending time “on task” that you start to see your service as your staff & clients see it. Where is the friction? Where does information go from offline to online and back again? Where are the touchpoints where you need humans and what are the repetitive tasks that could be automated? Switch roles for the day so you can see how your actions flow through to others and how common unity, community, can be built.
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Results: 10,000+ happy patients
We were approached by a manager of a group of private hospitals looking for systems advice on onboarding patients and getting patient feedback. We gave advice and implemented systems to manage the patient onboarding experience and to deliver NPS-style surveys that could be read in multiple languages. The results from the first 10,000 patients are …
How to manage gift vouchers online?
It’s been interesting looking at the systems behind gift cards, gift vouchers and generally sending some kind of credit to someone else through your website. It looks like your main options for allowing people to order gift vouchers or cards through your website are: They fill in a custom form (built using a custom form …
WordPress theme to showcase Youtube videos
Doing some research on WordPress themes to show case YouTube videos. Need it to be fast-loading but not as busy in design as some newspaper/magazine-style WordPress themes. My picks in order are: Vlog – Video Blog / Magazine WordPress Theme VideoBox – VideoBox is the perfect solution for showing off video content, impressively. Highly customizable …