We looked through over 40 options for tools to use for customer experience mapping and have chosen our top three based on design, transparent pricing and usability.
Our choices are:
Smaply – no free plan but has base plans starting around $US40pm. If you want illustrations and branded exports, the cost is around $US150 pm.
ExperienceFellow – has a generous $US15pm starter plan that would work for a single user but, as this is more focused on multiple users logging their journeys, the cost climbs to $US250 for 100 participants.
UXPressia – has a generous free plan and you’ll want to upgrade to their $US24pm plan if you want to share your reports online or print as a branded pdf.
What are the best design proofing tools? We have another look at the best design proofing software. Red Pen is interesting and works with image files to leave simple annotations. Only downside is the per-project payment method that might not suit some clients. Also managing a large amount of files can be confusing. Punchlist is …
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Top 3 Customer Journey Mapping Tools
We looked through over 40 options for tools to use for customer experience mapping and have chosen our top three based on design, transparent pricing and usability.
Our choices are:
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