We looked through over 40 options for tools to use for customer experience mapping and have chosen our top three based on design, transparent pricing and usability.
Our choices are:
Smaply – no free plan but has base plans starting around $US40pm. If you want illustrations and branded exports, the cost is around $US150 pm.
ExperienceFellow – has a generous $US15pm starter plan that would work for a single user but, as this is more focused on multiple users logging their journeys, the cost climbs to $US250 for 100 participants.
UXPressia – has a generous free plan and you’ll want to upgrade to their $US24pm plan if you want to share your reports online or print as a branded pdf.
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Top 3 Customer Journey Mapping Tools
We looked through over 40 options for tools to use for customer experience mapping and have chosen our top three based on design, transparent pricing and usability.
Our choices are:
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Async Software
Looking for Async communication tools? For businesses looking to avoid software that interrupts their staff, having software that is asynchronous (people respond in their own time rather than being available at all times) is a big win. We take a look at some asynchronous apps for you to try. Async Communication Software ZipMessage – use …
SOP Software
Standard Operating Procedures (SOPs) For a business to move from startup phase to small business phase they need a set of repeatable processes to create some operations that are standard. These are the tools to make this happen from speeding up the creating of SOPs to the way that your team uses SOPs. SOP Creation …
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