We looked through over 40 options for tools to use for customer experience mapping and have chosen our top three based on design, transparent pricing and usability.
Our choices are:
Smaply – no free plan but has base plans starting around $US40pm. If you want illustrations and branded exports, the cost is around $US150 pm.
ExperienceFellow – has a generous $US15pm starter plan that would work for a single user but, as this is more focused on multiple users logging their journeys, the cost climbs to $US250 for 100 participants.
UXPressia – has a generous free plan and you’ll want to upgrade to their $US24pm plan if you want to share your reports online or print as a branded pdf.
With the closure of Google Inbox, you’ve got a few options to consider as replacements: Gmail – the most obvious replacement Help Scout – simple email helpdesk for solo or team Front – email + socials + team Spark – email + team features Consider – minimalist email client Superhuman – fast email (invite only …
Online Digital Whiteboards With the rise in collaborative workspaces and video chat sessions has come the need to be able to collaborate visually through online digital whiteboards. There main benefit over collaborating on documents and presentations is the real-time updates and the ability to work on a blank canvas together as a team. Top picks …
For some businesses, handling client documents and communication is easier using a client portal. Rather than having 100 email threads going back-and-forth, you give your client access to a client portal login and they can follow prompts to upload docs, download information and keep their details up to date. Client portals are included in some …
📅 Client Scheduling Apps Timely – great for salons & businesses with ongoing retail appointments. Acuity Scheduling – our top pick for scaleable appointment scheduling tool with booking calendar. Cost-effective for teams. Bookstream – a simple alternative to Setmore for booking client appointments SavvyCal – modern, simple scheduling app with all the basic features and …
Top 3 Customer Journey Mapping Tools
We looked through over 40 options for tools to use for customer experience mapping and have chosen our top three based on design, transparent pricing and usability.
Our choices are:
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Google Inbox Alternatives
With the closure of Google Inbox, you’ve got a few options to consider as replacements: Gmail – the most obvious replacement Help Scout – simple email helpdesk for solo or team Front – email + socials + team Spark – email + team features Consider – minimalist email client Superhuman – fast email (invite only …
Whiteboard Software
Online Digital Whiteboards With the rise in collaborative workspaces and video chat sessions has come the need to be able to collaborate visually through online digital whiteboards. There main benefit over collaborating on documents and presentations is the real-time updates and the ability to work on a blank canvas together as a team. Top picks …
Portal Software
For some businesses, handling client documents and communication is easier using a client portal. Rather than having 100 email threads going back-and-forth, you give your client access to a client portal login and they can follow prompts to upload docs, download information and keep their details up to date. Client portals are included in some …
Scheduling Software
📅 Client Scheduling Apps Timely – great for salons & businesses with ongoing retail appointments. Acuity Scheduling – our top pick for scaleable appointment scheduling tool with booking calendar. Cost-effective for teams. Bookstream – a simple alternative to Setmore for booking client appointments SavvyCal – modern, simple scheduling app with all the basic features and …