How easy is it to double the number of online reviews your business has? Not as hard as you’d think when you fix the leaky bucket that is the current process for most businesses.
For one of our clients, they’d been using a NPS survey to monitor their key staff and how well they were serving their clients.
This process was broken for a few reasons:
Asking at the wrong time
Not capturing feedback from the 1-2 ratings and the 9-10 ratings
Leaving their clients on a blank Survey Monkey screen upon completion
No incentive
We fixed the process by:
Asking for feedback at the right time via email or SMS (dependant on the client)
Stating the length of time to complete survey
Offering a monthly prize draw as the incentive to bump up participation
Creating a short link to the survey
Adding an online review request for people who rated the business 7+ out of 10
Asking for detailed feedback for all reviews less than 3 out of 10
This process fixed their leaky bucket and dramatically increased the number of people who left feedback.
If you’re using ConvertKit for your email marketing, here’s a quick tip that might help you make some money on the side. If you’re embedding a signup form on your website, you’ll copy/paste the code and you’ll see: You can remove the default “Powered By” text but a better idea would be to jump …
We were looking for a simple way to sync data from a Typeform to our client’s CRM, Podio. To do this, we had the form data sent using the Sender Notification feature. We were able to bring across three fields of data using the Subject, Body and Attachment. For more details on emailing data from a …
More details: I am looking for a custom CRM tool/app/software that will enable me to manage information from client acquisition to job fulfillment. A description of what I am looking for 1. log into a portal by requesting entry and receiving text with a login code. 2. once in the portal being able to select …
Results: Doubled online reviews
How easy is it to double the number of online reviews your business has? Not as hard as you’d think when you fix the leaky bucket that is the current process for most businesses.
For one of our clients, they’d been using a NPS survey to monitor their key staff and how well they were serving their clients.
This process was broken for a few reasons:
We fixed the process by:
This process fixed their leaky bucket and dramatically increased the number of people who left feedback.
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If you’re using ConvertKit for your email marketing, here’s a quick tip that might help you make some money on the side. If you’re embedding a signup form on your website, you’ll copy/paste the code and you’ll see: You can remove the default “Powered By” text but a better idea would be to jump …
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