We’re workflow geeks and love to see a process that works well for humans and for automation. Here is our latest workflow advice.

 
Workflow Map Banner IMG

What is a Workflow Map? A workflow map is a tool that is used to map out a workflow in your business. The most common flow to map out is a service delivery flow that starts before a potential client finds your service and ends when they’re a referring client. Example stages for this flow …

 
Childcare Centre Workflow IMG

As an example of how to map out a workflow, I’ve created a short video on the process of creating and working with a workflow map at a childcare centre. For the example, I’ve mapped out a typical enrolment process for a centre and shown how you can use experiments to bring continuous improvement to …

 
microbakery advice

There’s an overused quote about building a better mousetrap leading to people knocking down your door that applies to a microbakery in my area. A gravel driveway leads you past building materials to a little green shed, oh, and a long line of people waiting to buy bread & pastries. They make amazing products but …

 
coat check in system

Question: I run a small business, helping weddings with their reception and people checking in jackets, bags and other personals. I would like to develop a system in which the customer can hand over their belonging, the item will then become “Checked In” and receive back a unique ticket number, with the venue’s logo on …

 
surfboard shaping process software

Question: I’m looking for an app to streamline my surfboard shaping process. We are focusing on a process that is easy for surf shops to fill a order form out then we get the order form printed out, design the file from one of the shops models then cut the board, outsource the shaping and …