There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible.
For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their business email, they’ll look for a shared inbox solution.
Running a shared inbox is a paradigm shift for most organisations as it move your team into managing a support@ or sales@ email address instead of replying from their individual business account. The main benefits of a shared inbox strategy are being able to switch out staff, seeing if staff are meeting SLAs, using saved replies/canned responses and tailoring the viewing permissions so each team only seeing their email inboxes.
Our top picks for shared inboxes are:
Help Scout – starts at $8 pm per user but most people will use the $15 pm plan (includes knowledge base + chat/contact website widget)
Front – starts at $15 pm per user (can also be used to reply to Facebook, Twitter and SMS messages)
Freshdesk – starts at $19 pm per user (includes time tracking with invoice integration)
Question: I’ve got an existing WordPress website, hosted through BlueHost and would like to connect my new Thinkific online course website to my WordPress website. What’s the best way? Answer: There are a few levels of integration depending on the customer experience you want your clients to have when reviewing and buying your Thinkific …
Looking at options for software to provide design feedback on proofs, edits, annotations etc. This is what we found: Red Pen (simple annotations on png files) – pricing around $25 pm Droplr (screen recording & screenshot tool) – priced around $10 per user per month with 5 user max. Notism (used for quickly getting to …
Doing some research for a client and am looking into life coach WordPress themes that will suit their coaching business. Some of the best ones are: ABC Personal Trainer Theme (details + demo) – top choice for clean design & smooth scrolling WP Coach Theme (details + demo) – more boxy design but clean, minimal …
Our team needs a shared inbox, what do we use?
There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible.
For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their business email, they’ll look for a shared inbox solution.
Running a shared inbox is a paradigm shift for most organisations as it move your team into managing a support@ or sales@ email address instead of replying from their individual business account. The main benefits of a shared inbox strategy are being able to switch out staff, seeing if staff are meeting SLAs, using saved replies/canned responses and tailoring the viewing permissions so each team only seeing their email inboxes.
Our top picks for shared inboxes are:
Get in touch if you’d like to discuss how to super-charge your email!
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