There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible.
For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their business email, they’ll look for a shared inbox solution.
Running a shared inbox is a paradigm shift for most organisations as it move your team into managing a support@ or sales@ email address instead of replying from their individual business account. The main benefits of a shared inbox strategy are being able to switch out staff, seeing if staff are meeting SLAs, using saved replies/canned responses and tailoring the viewing permissions so each team only seeing their email inboxes.
Our top picks for shared inboxes are:
Help Scout – starts at $8 pm per user but most people will use the $15 pm plan (includes knowledge base + chat/contact website widget)
Front – starts at $15 pm per user (can also be used to reply to Facebook, Twitter and SMS messages)
Freshdesk – starts at $19 pm per user (includes time tracking with invoice integration)
Build It In this stage we develop the core of your online platform: A professional website for your real estate agency business A professional profile on relevant social networks Core outlets for spreading engaging content Optional customised CRM to suit your business Optional email help desk to boost customer satisfaction Boost It In this stage …
Great question. It can be hard to run a marketplace for expensive items as I feel like people have a threshold for the amount of money they’re comfortable risking online through payments. Most people started with buying books online then built up their tolerance to risk through more successful transactions. Credit card refunds and Paypal …
There are thousands of tools available to streamline your business, save you hours and increase your output but they are all flawed, imperfect and need you to adapt to their methodology. So how do you choose the best tool for your project? If you’re in any groups, you’ll hear recommendations, see training sessions on tools …
Our team needs a shared inbox, what do we use?
There comes a stage in every business where they need to upgrade their email and ensure their whole team is using email as efficiently as possible.
For some teams, it’s setting up a Gsuite account and getting personal emails for the team but for other teams, especially the ones that was instant transparency with their business email, they’ll look for a shared inbox solution.
Running a shared inbox is a paradigm shift for most organisations as it move your team into managing a support@ or sales@ email address instead of replying from their individual business account. The main benefits of a shared inbox strategy are being able to switch out staff, seeing if staff are meeting SLAs, using saved replies/canned responses and tailoring the viewing permissions so each team only seeing their email inboxes.
Our top picks for shared inboxes are:
Get in touch if you’d like to discuss how to super-charge your email!
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Build It In this stage we develop the core of your online platform: A professional website for your real estate agency business A professional profile on relevant social networks Core outlets for spreading engaging content Optional customised CRM to suit your business Optional email help desk to boost customer satisfaction Boost It In this stage …
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Great question. It can be hard to run a marketplace for expensive items as I feel like people have a threshold for the amount of money they’re comfortable risking online through payments. Most people started with buying books online then built up their tolerance to risk through more successful transactions. Credit card refunds and Paypal …
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There are thousands of tools available to streamline your business, save you hours and increase your output but they are all flawed, imperfect and need you to adapt to their methodology. So how do you choose the best tool for your project? If you’re in any groups, you’ll hear recommendations, see training sessions on tools …