Depending on the industry, scheduling takes on many forms:
Via email “do you have time…”
Via email (available slots)
Via self service website
Via website form then phone booking
Via phone
On-site post appointment
Via multichannel bookings
Via class bookings (regular)
Via group bookings (min number)
Triaged by other staff members
Via scheduler (individual)
Via scheduler (team)
Proactively using a route planner
Allocation at next available slot
As systems advisers, we look at your options around scheduling and booking to ensure that your client’s needs are met and that your process is as automated as possible. We’ll be exploring their booking & scheduling options, software that’s available and best practices in future posts.
We’ve built dozens of intranets & extranets for companies, utilising a huge number of custom features. Let’s have a look at what features you might need and what an intranet is. What features should an intranet have? We often get asked by clients: What makes an engaging intranet that my staff will use? What features …
Hiring a design team can be hard. Whether you’re getting advice from friends, looking on freelancing platforms or doing Google searches, you’ll want to set aside a few hours to get the right designer or team to suit your situation. Whilst researching for a client, we came across six services that offer unlimited design services …
I love that you’re open to viewing the work you do through the eyes of your customer! It is truly rare and I’ll explain why it’s rare before answering your question. Consider my local medical centre. You walk in the front door, past a hand-washing station (is that for me?) and you’re greeted by a …
Options for booking & scheduling
Depending on the industry, scheduling takes on many forms:
As systems advisers, we look at your options around scheduling and booking to ensure that your client’s needs are met and that your process is as automated as possible. We’ll be exploring their booking & scheduling options, software that’s available and best practices in future posts.
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We’ve built dozens of intranets & extranets for companies, utilising a huge number of custom features. Let’s have a look at what features you might need and what an intranet is. What features should an intranet have? We often get asked by clients: What makes an engaging intranet that my staff will use? What features …
Find an unlimited design service team
Hiring a design team can be hard. Whether you’re getting advice from friends, looking on freelancing platforms or doing Google searches, you’ll want to set aside a few hours to get the right designer or team to suit your situation. Whilst researching for a client, we came across six services that offer unlimited design services …
Should I map out my customer experience in a diagram or on a whiteboard for our team?
I love that you’re open to viewing the work you do through the eyes of your customer! It is truly rare and I’ll explain why it’s rare before answering your question. Consider my local medical centre. You walk in the front door, past a hand-washing station (is that for me?) and you’re greeted by a …