If you’re working as a Hostess, one of your main priorities is ongoing professional development. In this article, we’ll look at books & courses for Hostess’s as well as professional development activities you can do to earn PD points and stay up-to-date in the Hospitality field.
Hostess Books
For a hostess in the hospitality industry seeking professional development, “Setting the Table: The Transforming Power of Hospitality in Business” by Danny Meyer offers invaluable insights into creating exceptional guest experiences. “The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets” by Micah Solomon provides practical advice from industry experts. “Be Our Guest: Perfecting the Art of Customer Service” by The Disney Institute and Theodore Kinni explores Disney’s renowned customer service principles. “The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company” by Joseph A. Michelli delves into the Ritz-Carlton’s exemplary service standards. Lastly, “Service Included: Four-Star Secrets of an Eavesdropping Waiter” by Phoebe Damrosch offers a behind-the-scenes look at high-end hospitality, emphasizing the importance of attention to detail and customer interaction.
For professional development as a hostess in the hospitality industry, consider taking “Hospitality Management Essentials” by Cornell University on Coursera, which covers key aspects of customer service and operations. “Effective Communication Skills for Hotel and Restaurant Staff” by Alison provides valuable insights into enhancing guest interactions. “Introduction to Hospitality and Tourism Industry” by edX offers a broad overview of the industry. Additionally, “Customer Service Training” by Dale Carnegie Training focuses on building rapport and handling difficult situations. Lastly, “Food and Beverage Management” by the University of Derby on FutureLearn can help you understand the intricacies of managing dining services. These courses will equip you with the skills needed to excel in your role.
Hostess PD points (Professional Development points)
As a hostess in the hospitality industry, you can engage in various professional development activities each year to earn PD points. Attending workshops on customer service excellence and conflict resolution can enhance your interpersonal skills. Participating in hospitality management courses can provide deeper industry insights. Networking at industry conferences and trade shows can help you stay updated on trends. Completing online courses in communication and team leadership can further refine your abilities. Additionally, obtaining certifications in food safety and first aid can boost your qualifications. Volunteering for event planning committees within your organization can also offer practical experience.
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Hostess Professional Development
Hostess Training & Education
If you’re working as a Hostess, one of your main priorities is ongoing professional development. In this article, we’ll look at books & courses for Hostess’s as well as professional development activities you can do to earn PD points and stay up-to-date in the Hospitality field.
Hostess Books
For a hostess in the hospitality industry seeking professional development, “Setting the Table: The Transforming Power of Hospitality in Business” by Danny Meyer offers invaluable insights into creating exceptional guest experiences. “The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets” by Micah Solomon provides practical advice from industry experts. “Be Our Guest: Perfecting the Art of Customer Service” by The Disney Institute and Theodore Kinni explores Disney’s renowned customer service principles. “The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company” by Joseph A. Michelli delves into the Ritz-Carlton’s exemplary service standards. Lastly, “Service Included: Four-Star Secrets of an Eavesdropping Waiter” by Phoebe Damrosch offers a behind-the-scenes look at high-end hospitality, emphasizing the importance of attention to detail and customer interaction.
Search for the books you need here.
Hostess Courses
For professional development as a hostess in the hospitality industry, consider taking “Hospitality Management Essentials” by Cornell University on Coursera, which covers key aspects of customer service and operations. “Effective Communication Skills for Hotel and Restaurant Staff” by Alison provides valuable insights into enhancing guest interactions. “Introduction to Hospitality and Tourism Industry” by edX offers a broad overview of the industry. Additionally, “Customer Service Training” by Dale Carnegie Training focuses on building rapport and handling difficult situations. Lastly, “Food and Beverage Management” by the University of Derby on FutureLearn can help you understand the intricacies of managing dining services. These courses will equip you with the skills needed to excel in your role.
Search for the courses you want to take here.
Hostess PD points (Professional Development points)
As a hostess in the hospitality industry, you can engage in various professional development activities each year to earn PD points. Attending workshops on customer service excellence and conflict resolution can enhance your interpersonal skills. Participating in hospitality management courses can provide deeper industry insights. Networking at industry conferences and trade shows can help you stay updated on trends. Completing online courses in communication and team leadership can further refine your abilities. Additionally, obtaining certifications in food safety and first aid can boost your qualifications. Volunteering for event planning committees within your organization can also offer practical experience.
Search for PD providers here.
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