Empathy is the key to deeper insights in an organisation.
It’s through spending time “on task” that you start to see your service as your staff & clients see it. Where is the friction? Where does information go from offline to online and back again? Where are the touchpoints where you need humans and what are the repetitive tasks that could be automated? Switch roles for the day so you can see how your actions flow through to others and how common unity, community, can be built.
I love health food stores and especially the ones where you feel less like you’re on the outside and more like you’re part of the family. In doing some innovation work for a health food store, let’s have a look at ways to experiment with their business model. Ideas include: Starting a paid membership program …
There’s ol’ school advice to move towards working “on” your business rather than working “in” your business. It is true but it often met by the thousand reasons why there will never be enough time in the world to move away from doing your boatload of daily tasks. For any hope at moving towards, perhaps, …
If you’re using ConvertKit for your email marketing, here’s a quick tip that might help you make some money on the side. If you’re embedding a signup form on your website, you’ll copy/paste the code and you’ll see: You can remove the default “Powered By” text but a better idea would be to jump …
Go through the workflow movements to build empathy
Empathy is the key to deeper insights in an organisation.
It’s through spending time “on task” that you start to see your service as your staff & clients see it. Where is the friction? Where does information go from offline to online and back again? Where are the touchpoints where you need humans and what are the repetitive tasks that could be automated? Switch roles for the day so you can see how your actions flow through to others and how common unity, community, can be built.
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10 innovative ideas for a health food store
I love health food stores and especially the ones where you feel less like you’re on the outside and more like you’re part of the family. In doing some innovation work for a health food store, let’s have a look at ways to experiment with their business model. Ideas include: Starting a paid membership program …
Perspective: Above & slightly to the left
There’s ol’ school advice to move towards working “on” your business rather than working “in” your business. It is true but it often met by the thousand reasons why there will never be enough time in the world to move away from doing your boatload of daily tasks. For any hope at moving towards, perhaps, …
Use ConvertKit? Make money on the side
If you’re using ConvertKit for your email marketing, here’s a quick tip that might help you make some money on the side. If you’re embedding a signup form on your website, you’ll copy/paste the code and you’ll see: You can remove the default “Powered By” text but a better idea would be to jump …