Freelance Customer Support Project Lead Training & Education
If you’re working as a Freelance Customer Support Project Lead, one of your main priorities is ongoing professional development. In this article, we’ll look at books & courses for Freelance Customer Support Project Lead’s as well as professional development activities you can do to earn PD points and stay up-to-date in the Admin & Customer Support field.
Freelance Customer Support Project Lead Books
For a Freelance Customer Support Project Lead in the Admin & Customer Support industry, I recommend “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” by Matthew Dixon, Nick Toman, and Rick DeLisi, which offers insights into reducing customer effort. “Delivering Happiness: A Path to Profits, Passion, and Purpose” by Tony Hsieh provides valuable lessons on creating a customer-centric culture. “The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand” by Sarah Hatter is a practical guide for improving support strategies. “Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity” by Kim Scott is essential for effective team leadership. Lastly, “Project Management for the Unofficial Project Manager” by Kory Kogon, Suzette Blakemore, and James Wood offers practical advice on managing projects without formal authority.
For a Freelance Customer Support Project Lead in the Admin & Customer Support industry, I recommend taking “Customer Service Leadership” by Jeff Toister on LinkedIn Learning to enhance leadership skills. “Project Management for the Unofficial Project Manager” by Kory Kogon on Coursera is excellent for mastering project management essentials. “Emotional Intelligence: Master Anxiety, Fear, & Emotions” by Robin Hills on Udemy will help in managing team dynamics and customer interactions. “Effective Communication: Writing, Design, and Presentation” by the University of Colorado on Coursera is crucial for improving communication skills. Lastly, “Customer Success: How to Reduce Churn, Increase Customer Retention, and Drive Customer Loyalty” by Lincoln Murphy on Udemy will provide strategies for maintaining customer satisfaction and loyalty.
Freelance Customer Support Project Lead PD points (Professional Development points)
As a Freelance Customer Support Project Lead in the Admin & Customer Support industry, you can engage in various professional development activities each year to earn PD points. Attending industry-specific webinars and online courses can enhance your skills and knowledge. Participating in workshops and conferences focused on customer support strategies and project management will keep you updated on the latest trends. Joining professional associations and networking groups can provide valuable connections and insights. Additionally, obtaining certifications in customer service and project management can bolster your credentials. Engaging in mentorship programs, either as a mentor or mentee, can offer practical experience and learning opportunities. Finally, reading industry-related books and publications will help you stay informed about best practices and emerging technologies.
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Freelance Customer Support Project Lead Professional Development
Freelance Customer Support Project Lead Training & Education
If you’re working as a Freelance Customer Support Project Lead, one of your main priorities is ongoing professional development. In this article, we’ll look at books & courses for Freelance Customer Support Project Lead’s as well as professional development activities you can do to earn PD points and stay up-to-date in the Admin & Customer Support field.
Freelance Customer Support Project Lead Books
For a Freelance Customer Support Project Lead in the Admin & Customer Support industry, I recommend “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” by Matthew Dixon, Nick Toman, and Rick DeLisi, which offers insights into reducing customer effort. “Delivering Happiness: A Path to Profits, Passion, and Purpose” by Tony Hsieh provides valuable lessons on creating a customer-centric culture. “The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand” by Sarah Hatter is a practical guide for improving support strategies. “Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity” by Kim Scott is essential for effective team leadership. Lastly, “Project Management for the Unofficial Project Manager” by Kory Kogon, Suzette Blakemore, and James Wood offers practical advice on managing projects without formal authority.
Search for the books you need here.
Freelance Customer Support Project Lead Courses
For a Freelance Customer Support Project Lead in the Admin & Customer Support industry, I recommend taking “Customer Service Leadership” by Jeff Toister on LinkedIn Learning to enhance leadership skills. “Project Management for the Unofficial Project Manager” by Kory Kogon on Coursera is excellent for mastering project management essentials. “Emotional Intelligence: Master Anxiety, Fear, & Emotions” by Robin Hills on Udemy will help in managing team dynamics and customer interactions. “Effective Communication: Writing, Design, and Presentation” by the University of Colorado on Coursera is crucial for improving communication skills. Lastly, “Customer Success: How to Reduce Churn, Increase Customer Retention, and Drive Customer Loyalty” by Lincoln Murphy on Udemy will provide strategies for maintaining customer satisfaction and loyalty.
Search for the courses you want to take here.
Freelance Customer Support Project Lead PD points (Professional Development points)
As a Freelance Customer Support Project Lead in the Admin & Customer Support industry, you can engage in various professional development activities each year to earn PD points. Attending industry-specific webinars and online courses can enhance your skills and knowledge. Participating in workshops and conferences focused on customer support strategies and project management will keep you updated on the latest trends. Joining professional associations and networking groups can provide valuable connections and insights. Additionally, obtaining certifications in customer service and project management can bolster your credentials. Engaging in mentorship programs, either as a mentor or mentee, can offer practical experience and learning opportunities. Finally, reading industry-related books and publications will help you stay informed about best practices and emerging technologies.
Search for PD providers here.
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