Freelance Customer Support Freelancer Training & Education
If you’re working as a Freelance Customer Support Freelancer, one of your main priorities is ongoing professional development. In this article, we’ll look at books & courses for Freelance Customer Support Freelancer’s as well as professional development activities you can do to earn PD points and stay up-to-date in the Admin & Customer Support field.
Freelance Customer Support Freelancer Books
For a freelance customer support professional, “Delivering Happiness” by Tony Hsieh offers valuable insights into creating a positive customer experience. “The Effortless Experience” by Matthew Dixon, Nick Toman, and Rick DeLisi provides strategies for reducing customer effort and increasing satisfaction. “How to Win Friends and Influence People” by Dale Carnegie is a classic that teaches essential interpersonal skills. “The Customer Support Handbook” by Sarah Hatter is a practical guide tailored for support professionals. “Never Lose a Customer Again” by Joey Coleman offers strategies for customer retention. Lastly, “Hug Your Haters” by Jay Baer provides techniques for handling customer complaints effectively. These books collectively cover essential skills and strategies for excelling in customer support.
For a Freelance Customer Support Freelancer in the Admin & Customer Support industry, I recommend taking “Customer Service Mastery: Delight Every Customer” by Chris Croft on Udemy to enhance customer interaction skills. Additionally, “The Complete Guide to Customer Support” by Sarah Chambers on LinkedIn Learning offers comprehensive insights into support strategies. “Effective Communication: Writing, Design, and Presentation” by the University of Colorado Boulder on Coursera can improve communication skills. Lastly, “Time Management for Freelancers” by Skillshare’s Mike Vardy will help in managing multiple clients efficiently. These courses will provide a well-rounded skill set for professional development.
Freelance Customer Support Freelancer PD points (Professional Development points)
As a Freelance Customer Support professional in the Admin & Customer Support industry, you can engage in various professional development activities each year to earn PD points. Attending industry-specific webinars and online courses can enhance your skills and knowledge. Participating in workshops focused on advanced customer service techniques and conflict resolution can be beneficial. Joining professional associations and attending their conferences can provide networking opportunities and industry insights. Reading industry-related books and articles can keep you updated on the latest trends and best practices. Additionally, obtaining certifications in customer support tools and software can demonstrate your commitment to professional growth. Engaging in peer mentoring or coaching can also contribute to your development and PD points.
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Freelance Customer Support Freelancer Professional Development
Freelance Customer Support Freelancer Training & Education
If you’re working as a Freelance Customer Support Freelancer, one of your main priorities is ongoing professional development. In this article, we’ll look at books & courses for Freelance Customer Support Freelancer’s as well as professional development activities you can do to earn PD points and stay up-to-date in the Admin & Customer Support field.
Freelance Customer Support Freelancer Books
For a freelance customer support professional, “Delivering Happiness” by Tony Hsieh offers valuable insights into creating a positive customer experience. “The Effortless Experience” by Matthew Dixon, Nick Toman, and Rick DeLisi provides strategies for reducing customer effort and increasing satisfaction. “How to Win Friends and Influence People” by Dale Carnegie is a classic that teaches essential interpersonal skills. “The Customer Support Handbook” by Sarah Hatter is a practical guide tailored for support professionals. “Never Lose a Customer Again” by Joey Coleman offers strategies for customer retention. Lastly, “Hug Your Haters” by Jay Baer provides techniques for handling customer complaints effectively. These books collectively cover essential skills and strategies for excelling in customer support.
Search for the books you need here.
Freelance Customer Support Freelancer Courses
For a Freelance Customer Support Freelancer in the Admin & Customer Support industry, I recommend taking “Customer Service Mastery: Delight Every Customer” by Chris Croft on Udemy to enhance customer interaction skills. Additionally, “The Complete Guide to Customer Support” by Sarah Chambers on LinkedIn Learning offers comprehensive insights into support strategies. “Effective Communication: Writing, Design, and Presentation” by the University of Colorado Boulder on Coursera can improve communication skills. Lastly, “Time Management for Freelancers” by Skillshare’s Mike Vardy will help in managing multiple clients efficiently. These courses will provide a well-rounded skill set for professional development.
Search for the courses you want to take here.
Freelance Customer Support Freelancer PD points (Professional Development points)
As a Freelance Customer Support professional in the Admin & Customer Support industry, you can engage in various professional development activities each year to earn PD points. Attending industry-specific webinars and online courses can enhance your skills and knowledge. Participating in workshops focused on advanced customer service techniques and conflict resolution can be beneficial. Joining professional associations and attending their conferences can provide networking opportunities and industry insights. Reading industry-related books and articles can keep you updated on the latest trends and best practices. Additionally, obtaining certifications in customer support tools and software can demonstrate your commitment to professional growth. Engaging in peer mentoring or coaching can also contribute to your development and PD points.
Search for PD providers here.
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