If you’re working as a Client Service Manager, one of your main priorities is ongoing professional development. In this article, we’ll look at books & courses for Client Service Manager’s as well as professional development activities you can do to earn PD points and stay up-to-date in the Customer Service field.
Client Service Manager Books
For a Client Service Manager in the customer service industry, “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” by Matthew Dixon, Nick Toman, and Rick DeLisi is essential for understanding how to reduce customer effort. “Delivering Happiness: A Path to Profits, Passion, and Purpose” by Tony Hsieh offers insights into creating a positive company culture. “The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World” by John R. DiJulius III provides strategies for transforming customer service. “Hug Your Haters: How to Embrace Complaints and Keep Your Customers” by Jay Baer teaches how to handle customer complaints effectively. Lastly, “The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture” by Robert Spector and breAnne O. Reeves offers a deep dive into exceptional customer service practices.
For a Client Service Manager in the customer service industry, I recommend “Customer Service Mastery: Delight Every Customer” by Chris Croft on Udemy, which offers practical strategies for exceptional service. “The Customer Service Survival Kit” by Richard S. Gallagher on LinkedIn Learning provides tools for handling difficult situations. “Customer Success: How to Reduce Churn, Increase Customer Retention, and Drive Customer Success” by Lincoln Murphy on Coursera is excellent for understanding customer retention. “Managing Customer Service” by the University of London on Coursera covers essential management skills. Lastly, “Customer Service Leadership” by Jeff Toister on LinkedIn Learning focuses on leading a customer service team effectively. These courses will enhance your skills in customer satisfaction, team management, and strategic planning.
Client Service Manager PD points (Professional Development points)
As a Client Service Manager in the customer service industry, you can engage in various professional development activities each year to earn PD points. Attending industry-specific conferences and workshops can provide valuable insights and networking opportunities. Enrolling in online courses or certification programs related to customer service management can enhance your skills and knowledge. Participating in webinars and virtual training sessions can keep you updated on the latest trends and best practices. Joining professional associations and attending their events can offer additional learning and networking benefits. Additionally, mentoring junior staff and leading internal training sessions can contribute to your professional growth while supporting your team’s development.
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Client Service Manager Professional Development
Client Service Manager Training & Education
If you’re working as a Client Service Manager, one of your main priorities is ongoing professional development. In this article, we’ll look at books & courses for Client Service Manager’s as well as professional development activities you can do to earn PD points and stay up-to-date in the Customer Service field.
Client Service Manager Books
For a Client Service Manager in the customer service industry, “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” by Matthew Dixon, Nick Toman, and Rick DeLisi is essential for understanding how to reduce customer effort. “Delivering Happiness: A Path to Profits, Passion, and Purpose” by Tony Hsieh offers insights into creating a positive company culture. “The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World” by John R. DiJulius III provides strategies for transforming customer service. “Hug Your Haters: How to Embrace Complaints and Keep Your Customers” by Jay Baer teaches how to handle customer complaints effectively. Lastly, “The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture” by Robert Spector and breAnne O. Reeves offers a deep dive into exceptional customer service practices.
Search for the books you need here.
Client Service Manager Courses
For a Client Service Manager in the customer service industry, I recommend “Customer Service Mastery: Delight Every Customer” by Chris Croft on Udemy, which offers practical strategies for exceptional service. “The Customer Service Survival Kit” by Richard S. Gallagher on LinkedIn Learning provides tools for handling difficult situations. “Customer Success: How to Reduce Churn, Increase Customer Retention, and Drive Customer Success” by Lincoln Murphy on Coursera is excellent for understanding customer retention. “Managing Customer Service” by the University of London on Coursera covers essential management skills. Lastly, “Customer Service Leadership” by Jeff Toister on LinkedIn Learning focuses on leading a customer service team effectively. These courses will enhance your skills in customer satisfaction, team management, and strategic planning.
Search for the courses you want to take here.
Client Service Manager PD points (Professional Development points)
As a Client Service Manager in the customer service industry, you can engage in various professional development activities each year to earn PD points. Attending industry-specific conferences and workshops can provide valuable insights and networking opportunities. Enrolling in online courses or certification programs related to customer service management can enhance your skills and knowledge. Participating in webinars and virtual training sessions can keep you updated on the latest trends and best practices. Joining professional associations and attending their events can offer additional learning and networking benefits. Additionally, mentoring junior staff and leading internal training sessions can contribute to your professional growth while supporting your team’s development.
Search for PD providers here.
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