If you’re working as a Call Centre Supervisor, one of your main priorities is ongoing professional development. In this article, we’ll look at books & courses for Call Centre Supervisor’s as well as professional development activities you can do to earn PD points and stay up-to-date in the Customer Service field.
Call Centre Supervisor Books
For a Call Centre Supervisor in the Customer Service industry, “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” by Matthew Dixon, Nick Toman, and Rick DeLisi is essential for understanding how to reduce customer effort. “Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Inbound Environment” by Brad Cleveland offers comprehensive strategies for managing a call center effectively. “Delivering Happiness: A Path to Profits, Passion, and Purpose” by Tony Hsieh provides insights into creating a positive company culture. “The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations” by Richard S. Gallagher is invaluable for handling difficult customer interactions. Lastly, “Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler is crucial for mastering high-stakes communication.
For a Call Centre Supervisor in the Customer Service industry, I recommend taking “Customer Service Leadership” by Jeff Toister on LinkedIn Learning to enhance leadership skills. “Effective Communication Skills for Managers” by Dale Carnegie Training on Udemy will improve communication abilities. “Call Center Management Certification” by The Call Center School offers comprehensive training on call center operations. “Emotional Intelligence at Work” by Daniel Goleman on Coursera will help in managing team dynamics. Lastly, “Time Management for Managers” by Dave Crenshaw on LinkedIn Learning will aid in optimizing productivity and efficiency.
Call Centre Supervisor PD points (Professional Development points)
As a Call Centre Supervisor in the customer service industry, you can engage in various professional development activities each year to earn PD points. Attending industry-specific conferences and workshops can provide valuable insights and networking opportunities. Enrolling in advanced communication and leadership courses can enhance your supervisory skills. Participating in webinars focused on the latest customer service technologies and trends can keep you updated. Additionally, obtaining certifications in customer service excellence or management can bolster your credentials. Engaging in peer mentoring programs can also offer practical experience and knowledge exchange. Finally, reading industry-related books and articles can further deepen your understanding and expertise.
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Call Centre Supervisor Professional Development
Call Centre Supervisor Training & Education
If you’re working as a Call Centre Supervisor, one of your main priorities is ongoing professional development. In this article, we’ll look at books & courses for Call Centre Supervisor’s as well as professional development activities you can do to earn PD points and stay up-to-date in the Customer Service field.
Call Centre Supervisor Books
For a Call Centre Supervisor in the Customer Service industry, “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” by Matthew Dixon, Nick Toman, and Rick DeLisi is essential for understanding how to reduce customer effort. “Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Inbound Environment” by Brad Cleveland offers comprehensive strategies for managing a call center effectively. “Delivering Happiness: A Path to Profits, Passion, and Purpose” by Tony Hsieh provides insights into creating a positive company culture. “The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations” by Richard S. Gallagher is invaluable for handling difficult customer interactions. Lastly, “Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler is crucial for mastering high-stakes communication.
Search for the books you need here.
Call Centre Supervisor Courses
For a Call Centre Supervisor in the Customer Service industry, I recommend taking “Customer Service Leadership” by Jeff Toister on LinkedIn Learning to enhance leadership skills. “Effective Communication Skills for Managers” by Dale Carnegie Training on Udemy will improve communication abilities. “Call Center Management Certification” by The Call Center School offers comprehensive training on call center operations. “Emotional Intelligence at Work” by Daniel Goleman on Coursera will help in managing team dynamics. Lastly, “Time Management for Managers” by Dave Crenshaw on LinkedIn Learning will aid in optimizing productivity and efficiency.
Search for the courses you want to take here.
Call Centre Supervisor PD points (Professional Development points)
As a Call Centre Supervisor in the customer service industry, you can engage in various professional development activities each year to earn PD points. Attending industry-specific conferences and workshops can provide valuable insights and networking opportunities. Enrolling in advanced communication and leadership courses can enhance your supervisory skills. Participating in webinars focused on the latest customer service technologies and trends can keep you updated. Additionally, obtaining certifications in customer service excellence or management can bolster your credentials. Engaging in peer mentoring programs can also offer practical experience and knowledge exchange. Finally, reading industry-related books and articles can further deepen your understanding and expertise.
Search for PD providers here.
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