Best VoIP Integration for Capsule CRM: Aircall, RingCentral, or Vonage?

Question: Which VoIP integration works best with Capsule CRM? I’m looking for an easy way to manage calls and communication directly from Capsule, but I’m not sure whether to choose Aircall, RingCentral, or Vonage. Are there any manual ways to do this or is a plugin integration the better route?

When it comes to integrating VoIP solutions with Capsule CRM, choosing the right plugin can make all the difference. You want to streamline communication, track call activity, and link phone interactions to your CRM without the hassle of managing multiple systems manually. While Capsule does offer robust CRM capabilities, adding VoIP functionality manually can be cumbersome, involving separate phone apps, manual data entry, and call logging. Using a plugin that integrates seamlessly with Capsule CRM is far more efficient. The top three options you should consider are Aircall, RingCentral, and Vonage. Let’s dive into the pros and cons of each.

Problem with Manual Call Management

Managing VoIP calls without integration into your CRM involves jumping between systems. You might have to manually log calls, attach notes to client profiles, and ensure that each communication is documented in Capsule. While this is technically possible, it increases the risk of missing important details, makes reporting harder, and generally slows down your workflow. A VoIP plugin solves all these problems by automatically syncing calls, tracking logs, and linking every communication to the right contact in Capsule.

Comparing Aircall, RingCentral, and Vonage for Capsule CRM

1. Aircall

Aircall is built specifically with customer support and sales teams in mind. Its integration with Capsule CRM ensures that all incoming and outgoing calls are automatically logged and linked to customer records. The interface is user-friendly, and it provides robust features like call recording, shared call inbox, and real-time call monitoring. One downside, however, is that Aircall is slightly more expensive than the other options, which may be a consideration if you’re budget-conscious.

Pros:

• Seamless integration with Capsule CRM
• Automatic call logging and linking to customer records
• Advanced features like call recording and shared inbox

Cons:

• Higher price point compared to other options

2. RingCentral

RingCentral is a well-established VoIP provider that offers a broad range of features, from video conferencing to team messaging. Its integration with Capsule CRM allows users to make calls directly from the CRM and automatically log call details. RingCentral is a versatile option if your business needs more than just VoIP, like video conferencing and messaging. However, for businesses purely focused on call management, the additional features may feel excessive.

Pros:

• Full suite of communication tools (VoIP, video, messaging)
• Reliable VoIP service with good call quality
• Scalable for larger teams

Cons:

• May have more features than necessary if you only need VoIP
• Can be overwhelming for users who just need call management

3. Vonage

Vonage’s integration with Capsule CRM is straightforward and designed for easy use. It automatically logs calls and attaches them to customer profiles in Capsule, making it ideal for small to medium-sized businesses. Vonage’s pricing is also relatively competitive, which is a plus for budget-conscious users. However, it lacks some of the more advanced features that Aircall offers, like call monitoring or shared inboxes, which might be a dealbreaker for larger teams or those needing more in-depth call analytics.

Pros:

• Budget-friendly option
• Easy integration with Capsule CRM
• Good for small to medium-sized businesses

Cons:

• Lacks advanced features like call monitoring
• Not as scalable as RingCentral or Aircall for larger teams

Recommendation: Aircall for Best All-Round Integration

After weighing the pros and cons of each, I recommend Aircall as the best VoIP integration for Capsule CRM. While it comes at a slightly higher price point, its seamless integration, advanced features, and focus on call management make it the top choice for most businesses. The fact that it’s designed specifically for sales and customer support teams makes it a perfect match for companies looking to enhance their communication processes within Capsule.

How to Install Aircall with Capsule CRM

1. Sign Up for Aircall: Head to Aircall’s website and sign up for a plan that fits your business needs.
2. Access Capsule CRM Settings: Log in to your Capsule CRM account, navigate to the Account Settings section, and click on Integrations.
3. Find Aircall: Scroll through the available integrations or use the search function to find Aircall.
4. Connect Aircall to Capsule: Click Connect and follow the on-screen instructions to link your Aircall account with Capsule.
5. Test the Integration: Once connected, make a test call to ensure everything is logged properly and linked to the correct contacts within Capsule CRM.

With this setup, your team can now make, receive, and track calls directly from Capsule, giving you a more efficient way to manage customer communication.