Getting quality reviews is notoriously hard.
Getting a large quantity of great reviews is even harder.
Most review websites showcase the extremes – the customer who had the outstanding experience and the once-off, disgruntled customer who will never come back to your business again.
We started thinking about this problem by asking the following questions:
If your business sees 10-100 people per day, why do you only get a handful of reviews each month?
Do customers know where they can leave reviews?
How do customers find your Google Business review page?
Do you want all customers leaving reviews on all sites?
Why would someone want to leave a review?
After asking the above questions, we developed an app that solve a large part of the customer review problem.
The app flow for a happy customer is as follows:
A customer visits your business
They experience your service or buy your product
They are given a card asking if they’d like to leave a review. The incentive is that they are entered into a monthly draw to win one of your products or services
The card shows a unique website link where they visit to complete a short (<3 minute) survey.
They’re a happy customer so rate your service 4 or 5 stars.
Within the survey, they are asked which sites they currently leave reviews on. They are then lead to the exact page where they can quickly leave their glowing review.
You get sent an email with their details so they can be entered into your monthly prize draw.
Your business ends up with more, better-quality reviews and shows up higher in review site search results.
The app flow for an unhappy customer is as follows:
A customer visits your business
They experience your service or buy your product
They are given a card asking if they’d like to leave a review. The incentive is that they are entered into a monthly draw to win one of your products or services
The card shows a unique website link where they visit to complete a short (<3 minute) survey.
They’re an unhappy customer so rate your service 1,2 or 3 stars.
Within the survey, they are asked to give detailed feedback on why they are unhappy and what they think should change in the business.
You get sent an email with their details so they can be entered into your monthly prize draw.
Your business ends up with detailed, quality feedback so you can improve your service.
Get in contact to discuss the apps we create to improve your online reviews.
My brother won a golden ticket a few years ago and gave it to our family to visit the Nestle chocolate factory. That’s where I met Ruth & Charlotte (not their real names), working the end of the line for one type of chocolate bar. The final machine would pass them each a few dozen …
Depending on the industry, scheduling takes on many forms: Via email “do you have time…” Via email (available slots) Via self service website Via website form then phone booking Via phone On-site post appointment Via multichannel bookings Via class bookings (regular) Via group bookings (min number) Triaged by other staff members Via scheduler (individual) Via …
There are thousands of tools available to streamline your business, save you hours and increase your output but they are all flawed, imperfect and need you to adapt to their methodology. So how do you choose the best tool for your project? If you’re in any groups, you’ll hear recommendations, see training sessions on tools …
Are you looking for better online reviews for your business?
Getting quality reviews is notoriously hard.
Getting a large quantity of great reviews is even harder.
Most review websites showcase the extremes – the customer who had the outstanding experience and the once-off, disgruntled customer who will never come back to your business again.
We started thinking about this problem by asking the following questions:
After asking the above questions, we developed an app that solve a large part of the customer review problem.
The app flow for a happy customer is as follows:
The app flow for an unhappy customer is as follows:
Get in contact to discuss the apps we create to improve your online reviews.
Related Posts
The day a machine replaced Ruth & Charlotte
My brother won a golden ticket a few years ago and gave it to our family to visit the Nestle chocolate factory. That’s where I met Ruth & Charlotte (not their real names), working the end of the line for one type of chocolate bar. The final machine would pass them each a few dozen …
Options for booking & scheduling
Depending on the industry, scheduling takes on many forms: Via email “do you have time…” Via email (available slots) Via self service website Via website form then phone booking Via phone On-site post appointment Via multichannel bookings Via class bookings (regular) Via group bookings (min number) Triaged by other staff members Via scheduler (individual) Via …
A clear picture – the major factor in choosing software
There are thousands of tools available to streamline your business, save you hours and increase your output but they are all flawed, imperfect and need you to adapt to their methodology. So how do you choose the best tool for your project? If you’re in any groups, you’ll hear recommendations, see training sessions on tools …