Getting quality reviews is notoriously hard.
Getting a large quantity of great reviews is even harder.
Most review websites showcase the extremes – the customer who had the outstanding experience and the once-off, disgruntled customer who will never come back to your business again.
We started thinking about this problem by asking the following questions:
If your business sees 10-100 people per day, why do you only get a handful of reviews each month?
Do customers know where they can leave reviews?
How do customers find your Google Business review page?
Do you want all customers leaving reviews on all sites?
Why would someone want to leave a review?
After asking the above questions, we developed an app that solve a large part of the customer review problem.
The app flow for a happy customer is as follows:
A customer visits your business
They experience your service or buy your product
They are given a card asking if they’d like to leave a review. The incentive is that they are entered into a monthly draw to win one of your products or services
The card shows a unique website link where they visit to complete a short (<3 minute) survey.
They’re a happy customer so rate your service 4 or 5 stars.
Within the survey, they are asked which sites they currently leave reviews on. They are then lead to the exact page where they can quickly leave their glowing review.
You get sent an email with their details so they can be entered into your monthly prize draw.
Your business ends up with more, better-quality reviews and shows up higher in review site search results.
The app flow for an unhappy customer is as follows:
A customer visits your business
They experience your service or buy your product
They are given a card asking if they’d like to leave a review. The incentive is that they are entered into a monthly draw to win one of your products or services
The card shows a unique website link where they visit to complete a short (<3 minute) survey.
They’re an unhappy customer so rate your service 1,2 or 3 stars.
Within the survey, they are asked to give detailed feedback on why they are unhappy and what they think should change in the business.
You get sent an email with their details so they can be entered into your monthly prize draw.
Your business ends up with detailed, quality feedback so you can improve your service.
Get in contact to discuss the apps we create to improve your online reviews.
Working for a client as a Podio developer, we created a SOP App to house the procedures that staff commonly performed. The app needed to be quick to reference, quick to update and display the information in the Podio mobile app and desktop easily. The company SOP app included: Name of Procedure Outline of Procedure …
Further details of question I am interested in customising my hosted Sharetribe marketplace, a platform using Ruby on rails. Are you familiar with Sharetribe? If so, I’d like to make some small changes at this point such as a couple of landing pages (home page, subscription page) perhaps using Instapage integration. I also need to incorporate money …
Doing some research for a client and am looking into life coach WordPress themes that will suit their coaching business. Some of the best ones are: ABC Personal Trainer Theme (details + demo) – top choice for clean design & smooth scrolling WP Coach Theme (details + demo) – more boxy design but clean, minimal …
If you’re looking to build a classifieds website like Kijiji (Canada) or a marketplace like Gumtree (Australia), you could potentially use Sharetribe to build it but you will come up against some limitations in managing listings. Sharetribe is built more for, what I’ll call, persistent or permanent listings. These are marketplace listings where you list your …
Are you looking for better online reviews for your business?
Getting quality reviews is notoriously hard.
Getting a large quantity of great reviews is even harder.
Most review websites showcase the extremes – the customer who had the outstanding experience and the once-off, disgruntled customer who will never come back to your business again.
We started thinking about this problem by asking the following questions:
After asking the above questions, we developed an app that solve a large part of the customer review problem.
The app flow for a happy customer is as follows:
The app flow for an unhappy customer is as follows:
Get in contact to discuss the apps we create to improve your online reviews.
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